Policy

Payment Instructions

Payments are all processed through Paypal™.If you have a Paypal™ account you will be redirected to SoapCafeMalta.com once the payment has been processed and you will receive and email stating that the payment has been processed from Paypal™ and an email from SoapCafeMalta.com with your items.

If you will be paying useing your credit card or bank account, please make sure you come back to SoapCafeMalta.com after the payment has been processed by clicking on the Return to Merchant button!

Shipping Options

The shipping and handling cost for your order is based on the total weight of the order. Please allow up to 2 business days to process, and pack your order. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us on +356 99883675 and quote your order number.

Out of Stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled.

Order Tracking

When your order is shipped from our shop, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.